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Alternate 2FA Method (Forgot Phone Settings)

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It's crucial to provide Alternate authentication options when users forget their phone settings or lose access to their primary 2FA method.

To configure an alternate login method, follow the below steps:

• Login to the admin dashboard and locate 2-Factor Authentication >> Alternate 2FA Login Methods option from the left sidebar




Note: Checking this option will enable Forgot My Phone for end users during Login.
Please use this configuration cautiously since it can be misused by fraudsters to bypass your desired authentication.



• Enable the Forgot Phone toggle and select one out of three options:
  • Security Questions (KBA)
  • Security Questions (KBA) + OTP Over Alternate Email
  • OTP Over Alternate Email
  
  
  
• Switch the next toggle, if you wish for your users to select their alternate login method.
• The last toggle, End Users to Use Security Codes for Login, enables signing in with security codes. Select one of the following code types:
  • Allow Static Long Lived Codes
  • Allow One-Time Backup Code
  • Allow Both Codes Types



• Once you have determined the options you want to choose, click on the Save button to save all the changes.