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Add & Update User Accounts


Add Users in Active Directory:

To create a new user account:

  • Navigate to Object Management > User Management.
  • Click on the Add User button.
Add User Account | Create user account | User Management

Step 1: Select Container:

  • Click Select OU to choose the container where the new user will be created.
Select OU | Create user account | User Management

  • In the Active Directory Explorer select the desired organizational unit.
  • After selecting the desired OU, click Save to confirm.
Select Organizational Unit to add user | User Management

Step 2: Enter General User Information

  • Fill in the following fields:
    • First Name
    • Initials
    • Last Name
    • Username / Logon Name
    • Email Address
  • Click Save & Next to proceed to password settings.
Fill in User General Information | User Management

Step 3: Set Password Preferences

  • Choose one of the following options:
    • Random Password: A password is auto-generated; the user must change it at first logon.
    • Type Password: Manually enter and confirm the password.
    • Skip Password: No password is set.
    • Note: This will disable the account by default unless updated later.


Select Password Preferences Dropdown

Step 4: Configure Account Properties

  • Set any of the following options as needed:
    • The user must change the password at the next logon.
    • The user cannot change the password.
    • Password never expires.
    • The account is disabled.
    • Note: Account properties can only be configured if a password is set using either Random Password or Type Password.

Step 5: Save the User

  • Once all fields are configured, click Save & Next to add the user to Active Directory.

Save Password Preferences and Account Properties | Create User Account | User Management

Modify or Update User Account Information in AD Tools:

To update an existing user's details:

  • Navigate to Object Management > User Management.
  • Select the required directory from the Select first directory dropdown.
  • Select the required user attribute from the Select Attribute dropdown.
  • Enter the relevant value in the Search by user attribute field.
  • Click Show Users to display the matching users.
Search All users | Object Management | User Management

  • In the user list, go to the Actions column and click the three-dot icon next to the desired user.
  • From the dropdown options, select Modify User.
Modify Existing User | User Management

Step 1: Edit Personal Information

Update the following fields as needed:

  • General Information: First Name, Last Name, Initials, Username/Logon Name, Email, Office, Home Phone, Mobile, and Description.
  • Address Information: Street, City, State, Zip/Postal Code, and Country.
  • Click Save & Next to proceed to password-related settings.
Modify-user-personal-information | User Management | Modify User

Step 2: Configure Password Settings

  • In the Password section, you can configure:
  • Account Properties:
    • The user must change the password at the next logon.
    • The user cannot change the password.
    • Password never expires.
    • The account is disabled.

Step 3: Set Account Settings

  • Account Expiration:
    • Never: Password does not expire.
    • End Date: Set a specific date for password expiration.
  • Logon Hours:
    • Configure allowed login hours.
    • Green blocks: login allowed, Gray blocks: login restricted.
  • Click Save & Next to proceed to custom attributes.
Modify user password related settings | User Management | Modify User

Step 4: Manage Custom Attributes

  • Under Custom Attributes, you can manage the user's existing custom attributes.
  • To add a new custom attribute:
    • Select the required Attribute Name from the dropdown.
    • Select the Data Type for the attribute.
    • Enter the Value for the attribute.
    • Click Add.
  • Under Current Attributes, you can delete the values of existing custom attributes using the Delete icon.
  • Once all updates are complete, click Save Details to apply the changes to the user account.
Modify user Attributes | Add Custom Attribute | User Management | Modify User